Carrycove 2-in-1 Modern Cat Bed – Convertible Cave & Open Bed

At Carrycove, we want you to be comfortable with your purchase. If you are not satisfied with your order, you may be eligible to return or exchange the item under the terms of this Return and Refund Policy.

Return Window

We accept eligible returns within 30 days of the date your order was delivered. To request a return, please contact us within the 30-day return period.

Return Eligibility

To be eligible for a return, the following conditions generally apply:

• The return request must be submitted within 30 days of delivery.
• The product must be in its original condition.
• The product should be unused and in a condition suitable for resale.
• The product should be returned with its original packaging and included accessories, when applicable.
• Proof of purchase or order information may be required.

Items that do not meet these conditions may not qualify for a refund or exchange.

How to Initiate a Return

To start a return, please contact us at:

Email: info@carrycove.shop

Please include:

• Your order number
• The product you would like to return
• The reason for the return
• Any relevant photographs, if applicable

Our support team will review your request and provide return instructions if the return is eligible. Please do not send an item back before receiving return instructions from our support team.

Return Shipping

Unless the return is due to an incorrect, damaged, or defective item received from Carrycove, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service when returning an item, as Carrycove is not responsible for returns that are lost while being shipped back to us. If the return is approved because the item was incorrect, damaged, or defective, we will provide appropriate instructions regarding the return shipping.

Return Method

Approved returns should be shipped using the return instructions provided by our customer support team. Return instructions may vary depending on the product and circumstances of the return.

Restocking Fee

Carrycove does not charge a restocking fee for eligible returns.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. Please provide your order number and clear photographs showing the condition of the product and packaging. After reviewing the information, we will determine the appropriate solution, which may include a replacement, exchange, or refund.

Exceptions & Non-Returnable Items

Certain items may not be eligible for return where applicable, including products that:

• Have been used or altered after delivery
• Are returned without required accessories or original components
• Are damaged due to misuse, improper handling, or normal wear
• Are returned outside the 30-day return period
• Cannot reasonably be resold due to their condition

Any applicable product-specific return restrictions will be communicated on the product page or before purchase.

Exchanges

Yes, Carrycove accepts exchanges for eligible products. If you would like to exchange an item, please contact us within 30 days of delivery at:

info@carrycove.shop

The item must meet our return eligibility requirements. Depending on availability, we may provide a replacement of the same product or another appropriate exchange option. If the requested replacement is unavailable, we may offer an alternative solution.

Change of Mind

If you simply change your mind about a purchase, you may request a return within the 30-day return window, provided the product meets our return eligibility requirements. For change-of-mind returns, the customer is responsible for return shipping costs.

Refunds

Once an eligible returned item has been received and inspected, we will process the approved refund. Refunds are generally processed within 8 business days after the return has been approved. Refunds will normally be issued to the original payment method used for the purchase. The time it takes for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it, please:

1. Check your original payment account.
2. Contact your payment provider or bank, as processing times can vary.
3. If you still cannot locate the refund, contact us at info@carrycove.shop.

Please provide your order number and refund information so we can assist you.

At Carrycove, we aim to make shipping simple and transparent. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Estimated Delivery Schedule

Orders are generally processed within 1–2 business days after payment has been successfully received.

Order Cut-off Time

Orders placed by 5:00 PM on business days are generally processed within the stated handling period. Orders placed after the cut-off time, on weekends, or on U.S. holidays may be processed on the next business day.

Handling Time

1–2 business days

Handling time refers to the time needed to process and prepare an order for shipment after payment confirmation.

Transit Time

4–7 business days

Transit time begins once the order has been shipped and handed over to the shipping carrier.

Total Delivery Time

The estimated total delivery time is approximately 5–9 business days, including handling and transit time. Delivery estimates are not guaranteed and may vary depending on the destination, carrier operations, weather, holidays, or other circumstances outside our control.

Shipping Coverage

Carrycove currently ships orders within the United States. We do not currently offer international shipping.

Shipping Cost

A flat shipping rate of $10 applies to all orders shipped within the United States.

Prices, Taxes & Currency

All prices on the Carrycove website are displayed in U.S. Dollars (USD) unless otherwise stated. Any applicable taxes or charges are shown during checkout when required.

Shipping Carriers

We may use different shipping carriers depending on the destination, availability, and shipping requirements. Your order will be shipped using the delivery service that is readily available and suitable for your location at the time of shipment.

Product Condition & Responsibility

We take reasonable care when preparing products for shipment. Customers are responsible for providing a complete and accurate delivery address at checkout. Once a package has been correctly shipped to the address provided by the customer, delivery is handled by the applicable shipping carrier.

Incorrect, Incomplete, or Wrong Address

Customers are responsible for checking their shipping information before completing an order. If an incorrect or incomplete address is provided, please contact us as soon as possible at:

info@carrycove.shop

If the order has not yet shipped, we will make reasonable efforts to update the address. If the order has already shipped, we may not be able to change the delivery address. Additional shipping charges may apply if an address correction or reshipment is required.

Address Verification

For order security and delivery purposes, we may review or verify shipping information when necessary. If additional information is required to process an order, we may contact the customer using the contact information provided during checkout.

Address Modification

Address changes should be requested as soon as possible after placing an order. We can only modify an address before the order has been shipped. Once an order has been handed over to the carrier, address changes may no longer be possible.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible at:

info@carrycove.shop

Cancellation requests can only be accommodated before an order has entered the shipping process. Once an order has shipped, it may no longer be possible to cancel it. In such cases, customers may need to follow our Return & Refund Policy.

Tracking Updates

When tracking information is available, it will be provided to the customer by email. You can also use our Track Your Order page to check the status of your shipment. Please allow some time for tracking information to become active after the shipping carrier receives the package.

Lost or Damaged Packages

If your package appears to be lost or does not arrive within a reasonable period after the expected delivery date, please contact us at:

info@carrycove.shop

If your order arrives damaged, please contact us as soon as possible and provide your order number along with clear photographs of the package and damaged product. We will review the situation and provide the appropriate next steps.

Delivery Delays & Exceptions

Delivery estimates are provided for guidance and are not guaranteed.

Shipping may occasionally be delayed because of:

• Severe weather
• Carrier delays
• Holidays or increased shipping volume
• Incorrect or incomplete delivery information
• Address verification
• Transportation disruptions
• Other circumstances outside our reasonable control

If a carrier experiences a delay, we will assist with available tracking information and help determine the appropriate next steps.