Return and Refund Policy
At Carrycove, we want you to be comfortable with your purchase. If you are not satisfied with your order, you may be eligible to return or exchange the item under the terms of this Return and Refund Policy.
Return Window
We accept eligible returns within 30 days of the date your order was delivered. To request a return, please contact us within the 30-day return period.
Return Eligibility
To be eligible for a return, the following conditions generally apply:
- The return request must be submitted within 30 days of delivery.
- The product must be in its original condition.
- The product should be unused and in a condition suitable for resale.
- The product should be returned with its original packaging and included accessories, when applicable.
- Proof of purchase or order information may be required.
Items that do not meet these conditions may not qualify for a refund or exchange.
How to Initiate a Return
To start a return, please contact us at:
Email: info@carrycove.shop
Please include:
- Your order number
- The product you would like to return
- The reason for the return
- Any relevant photographs, if applicable
Our support team will review your request and provide return instructions if the return is eligible. Please do not send an item back before receiving return instructions from our support team.
Return Shipping
Unless the return is due to an incorrect, damaged, or defective item received from Carrycove, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service when returning an item, as Carrycove is not responsible for returns that are lost while being shipped back to us. If the return is approved because the item was incorrect, damaged, or defective, we will provide appropriate instructions regarding the return shipping.
Return Method
Approved returns should be shipped using the return instructions provided by our customer support team. Return instructions may vary depending on the product and circumstances of the return.
Restocking Fee
Carrycove does not charge a restocking fee for eligible returns.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. Please provide your order number and clear photographs showing the condition of the product and packaging. After reviewing the information, we will determine the appropriate solution, which may include a replacement, exchange, or refund.
Exceptions & Non-Returnable Items
Certain items may not be eligible for return where applicable, including products that:
- Have been used or altered after delivery
- Are returned without required accessories or original components
- Are damaged due to misuse, improper handling, or normal wear
- Are returned outside the 30-day return period
- Cannot reasonably be resold due to their condition
Any applicable product-specific return restrictions will be communicated on the product page or before purchase.
Exchanges
Yes, Carrycove accepts exchanges for eligible products. If you would like to exchange an item, please contact us within 30 days of delivery at:
The item must meet our return eligibility requirements. Depending on availability, we may provide a replacement of the same product or another appropriate exchange option. If the requested replacement is unavailable, we may offer an alternative solution.
Change of Mind
If you simply change your mind about a purchase, you may request a return within the 30-day return window, provided the product meets our return eligibility requirements. For change-of-mind returns, the customer is responsible for return shipping costs.
Refunds
Once an eligible returned item has been received and inspected, we will process the approved refund. Refunds are generally processed within 8 business days after the return has been approved. Refunds will normally be issued to the original payment method used for the purchase. The time it takes for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
Late or Missing Refunds
If you have been notified that your refund has been processed but you have not received it, please:
- Check your original payment account.
- Contact your payment provider or bank, as processing times can vary.
- If you still cannot locate the refund, contact us at info@carrycove.shop.
Please provide your order number and refund information so we can assist you.
Business Information
Business Name: Carrycove
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT-6)
Business Email: info@carrycove.shop
Business Address: 425 Cherry St, Macon, GA 31201, United States