1. Secure Checkout Process

We prioritize your safety and privacy during every transaction. All checkout processes are encrypted using industry-standard security protocols, ensuring that your personal and payment information is fully protected. Our system is designed to prevent unauthorized access and to keep your data confidential at all times.

2. Accepted Payment Options

We offer multiple payment methods to make your shopping experience convenient

  • PayPal: Fast and secure payments through your PayPal account.
  • Credit/Debit Cards: All major cards including Visa, Mastercard, and American Express are accepted.
  • Stripe or Other Payment Gateways: Payments processed securely with supported gateways displayed at checkout.

Providing multiple payment options ensures flexibility and ease for all customers.

3. Currency Details

All prices on our website are displayed in USD (United States Dollar) by default. The total amount will be automatically converted by your bank if you are paying from a different currency. Taxes and fees, if applicable, will be calculated in USD and reflected at checkout.

4. Order & Payment Confirmation

After placing an order, you will receive an instant confirmation email summarizing your purchase details. This email serves as proof of your payment and includes:

  • Order number and product details
  • Billing and shipping information
  • Payment status confirmation

If you do not receive a confirmation email, please check your spam folder or contact our support team at info@carrycove.shop.

5. Payment Issue Troubleshooting

In case of payment failures or issues, please follow these steps:

  • Ensure your card or PayPal account has sufficient balance.
  • Confirm that your billing address matches your payment method.
  • Clear your browser cache or try a different device.

If problems persist, contact our support team for assistance. We will help you complete your order successfully.

6. Transaction Safety & Fraud Protection

All transactions are monitored to prevent fraudulent activity. We use advanced security checks to verify payment authenticity and detect suspicious behavior. Customers are encouraged to report unauthorized charges immediately to help maintain a secure shopping environment.

7. Handling Failed Transactions

If a payment attempt fails, the order will not be processed. You may retry the payment using the same method or select an alternative payment option. Failed transaction notifications will be sent via email to help you identify and resolve the issue promptly.

8. Taxes, Fees, and Additional Charges

Applicable taxes and any additional fees are automatically calculated at checkout based on your shipping address. This ensures transparency and avoids any unexpected charges. Customers are responsible for taxes or duties imposed by their local authorities if applicable.

9. Chargebacks & Payment Disputes

In the event of a dispute, we request customers to contact info@carrycove.shop first. We will review the issue and provide a resolution before any chargeback is filed. This helps ensure fair and prompt handling of payment disputes.

10. Subscriptions and Recurring Payments

Currently, our store does not offer subscriptions or recurring payment plan. All transactions are one-time purchases, and no recurring billing will occur.

11. Policy Updates

We may update or modify our payment policy at any time to improve security, comply with regulations, or provide better service. Any changes will be reflected on this page, and customers are encouraged to review the policy before placing new orders.