Order Cut-Off Time: Orders placed Monday–Friday before 11:00 AM (EST) are processed the same day. Orders placed after this time are processed the next business day.
Handling Time: Each order is carefully packaged within 1–2 business days.
Transit Time: Standard shipping usually takes 3–7 business days within the United States, depending on location.
Total Delivery Time: Combining handling and transit, most orders arrive within 4–9 business days.
2. Shipping Charges, Taxes & Currency
Shipping Cost: A flat shipping rate of $11 applies to all orders unless otherwise stated in promotions.
Taxes: Applicable taxes are calculated automatically at checkout based on your shipping address.
Currency: All prices are displayed in USD, which may be converted by your bank if using another currency.
3. Shipping Methods & Carriers
Standard shipping via trusted national carriers.
Delivery options and updates are provided at checkout and via email.
Expedited shipping options may be available for select orders.
4. Product Responsibility & Condition
Items are new or lightly handled.
Customers are responsible for providing a correct shipping address.
We are not responsible for delays or issues caused by incorrect address entries.
5. Address Issues & Modifications
Incorrect or Wrong Address: We cannot be responsible for packages lost due to incorrect or incomplete addresses.
Address Verification: Orders may be verified before shipment to ensure accuracy.
Address Changes: If you need to update your shipping address, please contact us before the order is shipped.
6. Order Cancellation
Requests for cancellation must be made within 24 hours of placing the order.
Once an order is shipped, it cannot be canceled.
7. Tracking Your Order
A tracking number will be provided via email once your order ships.
You can track your order directly using the link on our “Track Your Order” page.
8. Lost, Damaged, or Delayed Orders
Lost or Damaged Products: Contact info@carrycove.shop immediately with order details. We will guide you through the replacement or refund process.
Delays or Exceptions: Some delays may occur due to carrier issues, weather, or other circumstances. We monitor shipments and communicate any changes promptly.
